| 1 |
Products |
| 1.1 |
We, Swiss Hours, guarantee that our watches are authentic. |
| 1.2 |
As most of our watches are pre-owned, it can be expected that there may be some signs of age and use from previous wear. We wish you to carefully review the images provided to ensure you are satisfied with the condition before making a purchase. |
| 1.3 |
We warrant that our watches are in good running condition, unless otherwise stated. However, we do not provide any guarantee on the movement’s accuracy, water-proofing or any other mechanical workings of the watch. All watches are sold "as is". If you have any specific questions, please contact us prior purchase. We will assist you as best we can to ensure full transparency. |
| 1.4 |
Although we have made every effort to describe and present the colour of our watches accurately on our website, we cannot guarantee the colour display of your device will accurately reflect such colour. |
| 1.5 |
We reserve the right to adjust specifications, listed or quoted prices, or withdraw items without prior notice. |
| 1.6 |
Any statement made by Swiss Hours regarding our items represents our opinion only, and we are not liable for the accuracy of such opinions. |
| 1.7 |
Some watches have been photographed with their original watch strap made of endangered or protected animal materials. In such cases, the strap cannot be shipped and will be removed prior to shipping the watch and buckle to you. |
| 2 |
Pricing |
| 2.1 |
Prices are listed in Hong Kong Dollars (HKD). |
| 2.2 |
Prices exclude shipping and insurance costs. We will inform you of these charges when you contact us to make a purchase. Alternatively, you can arrange your own shipping and insurance. |
| 2.3 |
International buyers (sales outside Hong Kong), are responsible for paying all import duties, taxes, fees or charges levied by authorities in their country. These are not included in the item price or delivery charge. |
| 2.4 |
We have no control over any import duties, taxes, fees or charges that may be levied, and we cannot predict their amount. If required, please consult your local customs office before proceeding with a purchase. |
| 3 |
Making a Purchase |
| 3.1 |
To make a purchase, please contact us via:
- WhatsApp: (852) 6733 4092
- Email: sales@swisshours.com
- Instagram: @swisshoursofficial
|
| 3.2 |
Please note that contacting us to make a purchase does not reserve the item. An item will be reserved for you only once the sale has been confirmed by us. |
| 4 |
Payment |
| 4.1 |
All payments are due in Hong Kong Dollars unless otherwise agreed. |
| 4.2 |
We accept the following payment methods:
- International buyers (outside Hong Kong): Bank transfer
- Local buyers (within Hong Kong): Bank transfer, FPS or cash
Bank details will be provided upon purchase. |
| 4.3 |
We reserve the right to decline payments or orders that we feel is at risk or suspect may be fraudulent. |
| 4.4 |
All items remain the property of Swiss Hours until payment has cleared in full. |
| 5 |
Shipping |
| 5.1 |
Items must be paid and cleared in full prior to dispatch. |
| 5.2 |
Purchased items will be shipped with full insurance. An adult signature is required upon delivery. |
| 5.3 |
Any parcel that has been tampered with, or shows signs of damage, should not be signed for and delivery should be refused. |
| 5.4 |
Parcels are to be opened under video surveillance and recording. |
| 5.5 |
If the parcel or its contents is stolen, lost or damaged, a refund will be issued only after approval of the insurance claim by our insurance vendor. |
| 5.6 |
International buyers are responsible all customs duties, taxes, fees, and charges levied by authorities in your country. Buyers must comply with all applicable laws and regulations. We will not be liable or responsible for any non-compliance. |
| 5.7 |
For buyers in Hong Kong, we can also arrange an appointment for you to collect your purchased items. |